Customer Service

 

How Can We Help You Today?

At ApnaExpert.com, our mission is to provide you with a seamless experience, whether you are buying a product or booking a professional service. As a marketplace aggregator, we ensure that you get connected with the right experts and vendors.

If you face any issues, our dedicated support team is here to assist you.

 

1. Help with Product Orders

If you have purchased a physical product from one of our vendors:

• Order Status: Track your order directly from your dashboard.

• Delivery Issues: If your product is delayed or not as described, contact us within 24 hours.

• Returns: We facilitate communication between you and the vendor for easy returns.

 

2. Help with Service Bookings

For services like Laptop Repair, Event Planning (Wedding/Birthday), or Room Rentals:

• Booking Confirmation: If you haven't received a call from the expert within the promised time, let us know.

• Service Quality: If you are not satisfied with the technician or the service provider, we will help resolve the dispute.

• Rescheduling: Need to change the date for your repair or event? You can do it via your account or by calling our support.

 

3. Property & Rental Inquiries

For Plot Sell, House Sell, or Room Rentals:

• Our role is to connect you with the right seller/landlord.

• If a listing is inaccurate or a vendor is unresponsive, please report the listing to us immediately.

 

4. Dispute Resolution

Since ApnaExpert works on a commission model, we take your feedback seriously. We monitor our vendors strictly. If a vendor fails to deliver quality service, we take necessary actions, including refunds of booking amounts (if applicable) and vendor blacklisting.

 

5. Contact Our Support Team

Choose the most convenient way to reach us:

• 📧 Email Support: support@apnaexpert.com (Response within 24 hours)

• 📞 Helpline: [Insert Your Phone Number] (10:00 AM to 7:00 PM)

• 💬 WhatsApp Chat: [Insert WhatsApp Link]

• 📍 Office Address: [Insert Your Physical Address, if any]

 

Frequently Asked Questions (FAQs)

• Q: Who do I pay? * A: For some services, you pay a booking fee to ApnaExpert, and the rest to the vendor. For products, you pay the full amount at checkout.

• Q: What if the expert doesn't show up?

  • A: Simply contact our customer service, and we will either arrange another expert or refund your booking fee.